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NHS Feedback

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Contact us

Emergencies

For emergency treatment out of hours and emergency dental services please call NHS 111.

Call us:

020 7359 6103

Where to find us:

103 -104 Upper Street
Islington
London
N1 1QN

How to find us:

By Tube:

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  • Victoria Line: Highbury and Islington station
  • Northern Line: Angel station

By Bus:

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  • Buses 4, 19, 30 and 43 stop less than a minute from the practice
  • Buses 38, 56, 73, 341 and 476 stop within 5 minutes walk of the practice.

To assist in communication with our patients, we have the following additional services:

  • To help deaf, hard of hearing and speech impaired people contact us by telephone, our practice is registered with TypeTalk.
  • Interpreters are also available at the practice

You do not need to make an appointment in advance. Just turn up for our walk-in surgery on a day that suits you and we will give you an initial check-up and consultation.

Patient Feedback

Patient Complaints Procedure

At Pickering Dental Surgeries we try to ensure that all patients are please with their experiences of our service and take complaints seriously. Patient complaints are dealt with courteously and promptly so that the matter is resolved as quickly as possible.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We respond to patients' concerns in a caring and sensitive way.

1. The person responsible for dealing with any complaint about the service we provide is the Practice Manager, Mrs Stephanie Penny.

2. If a patient complains on the telephone or at the reception desk, we will listen to his or her complaint and offer to refer him or her to the dentist concerned, if appropriate, or to Stephanie Penny immediately.

3. If the above person is not available at that time, then the patient will be told when he or she will be able to talk to the dentist and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on. If we cannot range this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.

4. We will acknowledge the patient's complaint in writing and enclose a copy of this code of practice as soon as possible, normally within 3 working days. We will seek to investigate the complainant within 10 working days of the complaint being received to give an explanation of the circumstances that led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to him or her on the telephone. If we are unable to investigate the complaint within the ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.

5. We will confirm the decision about the complaint in writing to the patient immediately after completing our investigation.

6. Proper and comprehensive reports are kept of any complaint received.

7. If a patient is not satisfied with the result of our procedure then a complaint may be made about NHS dental treatment to:

NHS England
Dental Enquiries
03003 11 22 33
Email: england.contactus@nhs.net

Or about Private treatment to:

The Dental Complaints Services (DCS)
Telephone: 08456 120540
Email: info@dentalcomplaints.org.uk
Website: www.dentalcomplaints.org.uk

 
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