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Coronavirus (COVID-19) Update

Dear patients,

As you may be aware, we had to close our practice in March to help abate the spread of COVID-19 as mandated by Central Government. We are delighted to announce that as of 08.06.2020 we will be open for emergency treatments only, with other treatments being phased in gradually as restrictions are eased. Please note not all treatments are currently allowed so treatment on offer will be limited at this time.

Our community has been through a lot over the past few months, and all of us are looking forward to resuming some normality. While many things have changed, one thing that remains the same is our commitment to your care and safety.

You would have noticed in your previous visits that infection control has always been a top priority for our practice. With the current situation in mind, we want to tell you about the added measures being taken to keep our patients and staff as safe as possible.

Our practice follows infection control recommendations made by the Department of health and social care Health Technical Memorandum 01-05, as well as the Standard Operating Procedures as set out by the NHS. To ensure that we are up to date on any new clinical guidance, we also follow the advice of the NHS, CQC, Public Health England, the British Dental Association, and the General Dental Council.

You may notice some changes at your next appointment which have been made to help protect our patients and staff. For example:

  • The walk in system has been temporarily suspended
  • The front door will be locked and patients will only gain entry if they have a booked appt.
  • Please attend alone unless there are exceptional circumstances.
  • When you telephone to book an appt we will ask you some screening questions. You will be asked those same questions again when you enter the practice and if you bring an essential visitor with you eg Carer/Interpreter they will also be screened.
  • We have hand sanitiser that you must use when entering the practice.
  • Appointments will be managed to allow for social distancing, as well as a full a decontamination clean of the practice between patients. This might mean that we can offer fewer options for scheduling your appointment.
  • We ask that you arrive on time for your appointment as you will no longer be able to wait in the practice.
  • Contactless payments will be required where possible.
  • Staff will be wearing additional protective clothing including filtration masks, visors, aprons, gloves.
  • Due to the above changes we will only be operating with 5 dentists on rota.
  • Please bring your own pen with you for forms to be signed.
  • Toilets will closed but should you need to use in an emergency please ask reception.
  • Please ensure you clean your teeth at home before attending the practice as the washroom facilities will not be available.

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call the practice anytime for 8.6.2020. Please note appointments will only be available over the telephone due to screening questions.

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbours, and friends.

 IF YOU HAVE ANY OF THE FOLLOWING YOU MUST WAIT UNTIL THE PRACTICE REOPENS

  • Routine care such as a dental check-up and hygiene treatment 
  • Fillings and other treatments that are not urgent
  • Mild or moderate pain: that is, pain not associated with an urgent care condition and that responds to pain-relief measures
  • Minor dental trauma
  • Post-extraction bleeding that the patient is able to control using self-help measures
  • Loose or displaced crowns, bridges or veneers
  • Fractured or loose-fitting dentures and other appliances
  • Fractured posts
  • Fractured, loose or displaced fillings
  • Treatments normally associated with routine dental care
  • Bleeding gums
  • Orthodontic or  Invisalign treatment
  • Cosmetic, Periodontic or Implant treatment

WHAT IS CLASSED AS A DENTAL EMERGENCY?

Dental emergencies include:

  • Trauma including facial/oral laceration and/or dentoalveolar injuries, for example, avulsion of a permanent tooth
  • Oro-facial swelling that is significant and worsening
  • Post-extraction bleeding that the patient is not able to control with local measures
  • Dental conditions that have resulted in acute systemic illness or raised temperature as a result of dental infection
  • Severe trismus
  • Oro-dental conditions that are likely to exacerbate systemic medical conditions such as diabetes (that is lead to acute decompensation of medical conditions such as diabetes) 
  • Broken brackets, lost elastics and broken wires ARE NOT an emergency

PLEASE NOTE - that you will NOT BE SEEN BY THE NHS or PRIVATE EMERGENCY DENTAL SERVICE or by our staff if you DO NOT FALL INTO THESE CATEGORIES.

WHAT TO DO IF YOU DO FALL INTO A DENTAL EMERGENCY CATEGORY THAT CANNOT WAIT 

ALL patients should now call NHS 111 services where a triage dentist IS NOT NEEDED.

For those emergencies that CANNOT WAIT and patients NOT in the high-risk categories and think they may need to see a Dentist please contact the practice, we are currently running a triage system and will have to filter those that we can and can't see.

Please contact us by telephone or email sppickerings@gmail.com 

HIGH-RISK PATIENTS

NO HIGH-RISK PATIENT WILL BE SEEN AT PICKERING DENTAL SURGERIES LTD

1. ALL Infected and high-risk patients should be referred to the place advised to dentists by contacting 

england.lon-dental@nhs.net

2.  Patients can find out the local high-risk dental centre by calling NHS 111

(Special facilities have been set up with full clinical PPE setups )

WHO IS HIGH-RISK? 

  • Anyone displaying any COVID-19 symptoms; a new and continuous cough, sore throat, or a temperature of at least 37.8 degrees
  • Patients who are or should be self-isolating
  • 70 years or over 
  • Asthmatic
  • Anyone with a respiratory condition
  • Diabetic
  • Low immunity 
  • Those that have been in contact with a known carrier or infectious individual
  • Those that have been abroad within the last two weeks
  • Those that continue to work or travel into Central London
  • Those that use any form of public transport 
  • Key workers

This list may change as more advice comes out.

ALL INVISALIGN PATIENTS - will be asked to hold their treatment when they come to the end of their set of aligners.

You may seek advice if you are not sure what to do - please telephone email us and we will do our utmost to get back to you. 

We will reopen as soon as the risk to our staff and to our patients is eliminated. Thank you for your patience and understanding and please, be responsible through this crisis. Please stay home to protect yourself, your family and your community. 

Wishing you all well and please stay safe.

 
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